What did you learn?

Take this short quiz to find out how much you have learned about Communication Skills!

The following characterises strong communication skills:

Loud voices when speaking to someone.

Being assertive and mean when communicating with someone.

Being precise in what you want to express when communicating.

Not displaying empathy when communicating.

Which of the following correctly describes showing empathy?

A. Blaming your colleague for a situation that is not in their control.

B. You genuinely listen to your colleagues when they come and speak to you about issues they face at work and outside.

C. You often think about how someone might feel before communicating negative feedback.

D. People do not come to you for advice because they do not see you caring about their situations when they speak to you.

How should you practice active listening?

Listen attentively, listen to understand and not just to reply.

Pay attention to nonverbal cues only.

Use screens and multi-task when listening.

Only listen and don’t rephrase/confirm what was said.

Why is it important to be confident while communicating?

Confidence intimidates other people.

Nobody listens to under-confident people.

If you are confident, the quality of the content of your communication does not matter.

Confidence fosters trust in people and makes them want to listen and believe you.

What is the key to good written communication?

The tone of your e-mail/message/letter.

Straightforward messages, relaying the right tone.

Industry jargon and fluffy words.

Writing instinctively and not taking time to review the content.